Please fill in your exchange and return form: HERE
1.Exchange/return of goods* is allowed on a case-to-case basis up to 7 days from the date order is received, provided the items are in the original condition.
2. All items should be in original condition, unopened.
3. To keep hygiene standards high, collars, beds, cages and all other wearables are not eligible for exchanges and returns.
4.A $10 delivery fee will be imposed on exchanges and returns due to change of mind. Once the item(s) is returned back to our warehouse, our team will inspect the condition of the item(s) and contact you to issue a refund within 5 working days.